About Us
THE PEOPLE THAT WILL WORK FOR YOU.
This is why PACT matters...
PACT-I (Individual Readiness)
"Process-Attitude-Communication-Time"
PACT-II (Organizational Readiness)
"Precision-Accountability-Collaboration-Technology"
PACT MATTERS is a consulting firm specializing in Ophthalmology-specific continuous improvement—a type of analysis unique to each practice—which focuses on improving care delivery and operational efficiency within healthcare systems to achieve set goals and raise the standards of care.
MISSION
Encourage continuous refinement of process, performance, training, development, and certification while providing organizations and their staff with the tools to reimagine their success potential.
Build dynamic customer service teams and develop expectations leading to quality "best practices."
Promote new and stronger connections within the ophthalmic medical community.
Multi-faceted Certified Ophthalmic Medical Technologists with expertise in:
Ophthalmic Technology- Clinical Training - Clinical Research - Team Leadership
Strategic Planning – Lean Education - Practice Management
Today, as the founder of PACT MATTERS, LLC, Dr. Parker channels this wealth of experience into transforming ophthalmology practices nationwide. As a Certified Lean Six Sigma Master Black Belt (CLSSMBB) and Project Management Professional (PMP), he leads innovative solutions, including Lean Ophthalmology Certification Programs, WebTek Interactive Learning Platform, Custom Process Improvement Consulting, Advanced Staff Training and Development and Strategic Practice Efficiency Solutions Under his leadership, PACT MATTERS has successfully guided over 200 practices to excellence, trained 197 Lean Ophthalmology professionals, and consistently achieved 25-35% improvements in patient wait times. Dr. Parker's unique blend of military precision, medical expertise, and process improvement mastery continues revolutionizing how ophthalmology practices deliver care."
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M. Parker, PhD, DSc, CLSSMBB, PMP, CTC, COMT
Lean Consultant-Educator
Email: mparkercomt@pactmatters.com
Rhonda Mullen received the American Academy of Ophthalmology 2024 Secretariat Award for her leadership and dedication to the profession of ophthalmic technology and ophthalmic clinical practice. Rhonda is the last President of the Association of Technical Personnel in Ophthalmology, Founding Chair for the American Academy of Ophthalmic Professionals, the Clinical Teams membership organization for the American Academy of Ophthalmology, and the current Immediate Past Chair for AAOP. Rhonda has been a member of the AAOP and ATPO’s Train the Trainer faculty for the past eight years. She is a national trainer and educator and has presented at local, regional, state, and national ophthalmic programs. Rhonda brings five decades of experience to her current position as CEO of BottomLine Ophthalmic Consultants. Rhonda loves the field of ophthalmic technology and considers it an honor and privilege to contribute to it.
Rhonda Mullen, COMT, FCLSA, OSC, OCS, OCSR
Ophthalmic Educator
Email: rhondaullomcomt@gmail.com
Discover the power of PACT MATTERS! Elevate your team with our professional continuing education, customized staff training, innovative project collaborations, industry-leading Lean Ophthalmology Training and Certification, and targeted Talent Development for Clinical Trainers.
Experience the ease of doing business with PACT MATTERS, tailored to your unique needs. Click below to take the first step.
