What is PACT MATTERS 2.0?

PACT MATTERS 2.0 manages 5 data types including custom training requests. Helps you organize, track, and share your work in 1 place for teams and solo users.

What is Lean Six Sigma and how does it apply to ophthalmology?

Lean Six Sigma is a methodology that combines waste elimination (Lean) with defect reduction (Six Sigma) to improve efficiency and quality. In ophthalmology, it helps practices reduce patient wait times, streamline clinic flow, improve staff performance, and increase patient satisfaction — all without sacrificing clinical quality.

What is the COLSSP certification?

COLSSP stands for Certified Ophthalmic Lean Six Sigma Professional. It is a specialty certification developed exclusively for ophthalmic healthcare professionals, equipping them with the tools to lead process improvement initiatives within eye care practices.

How long does training typically take?

Training duration varies by program. The COLSSP certification can be completed in as little as a few weeks with dedicated study, while custom on-site training engagements are typically designed as 1–3 day intensive workshops tailored to your team's schedule and goals.

Can training be customized for my specific practice?

Yes. PACT MATTERS offers fully customized training programs designed around your practice's unique workflows, staff roles, and performance challenges. We assess your current state and build a curriculum that delivers immediate, measurable results.

Do you offer virtual or in-person training?

We offer both. Training can be delivered on-site at your practice, virtually via live online sessions, or through a blended format. We work with your team to determine the delivery method that best fits your schedule and learning objectives.

What results can I expect from PACT MATTERS services?

Clients typically see reductions in patient wait times of 30–50%, significant improvements in staff efficiency and morale, higher patient satisfaction scores, and measurable gains in clinic throughput — often within the first 30–90 days of implementation.

Who is Matthew Parker and what are his credentials?

Matthew L. Parker, PhD, DSc, CLSSMBB, PMP, CTC, COMT is the Owner and CEO of PACT MATTERS, LLC. He is a nationally recognized expert in ophthalmic practice management and Lean Six Sigma, with decades of hands-on experience transforming eye care practices across the United States.

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PACT MATTERS

Our Services

Foundational Education Shaping the Next Generation of Ophthalmic Professionals

Vision

Not just clinical sight, but seeing the ophthalmic professional as a career practitioner — someone with a trajectory, not just a task list. PACT MATTERS envisions a higher standard for the entire profession.

Heart

The commitment to patient-centered care that only comes from invested, well-developed professionals. You can't shortcut heart. It's built through mastery, mentorship, and a culture of excellence.

Content

Substance over speed. PACT MATTERS brings evidence-based, Lean Six Sigma-grounded curriculum — not quick onboarding modules, but deep professional development that transforms how people think and work.

What We Offer

Transforming Eye Care Through Excellence

Our suite of specialized services combines deep ophthalmic expertise with proven Lean Six Sigma methodologies to deliver transformative results. Stay connected with our community through our bi-weekly ophthalmology newsletter.

Ophthalmic Medical Training

Comprehensive training programs for ophthalmic technicians and assistants, building clinical competence through hands-on experience with industry-leading equipment and protocols.

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Lean Six Sigma Training

Ophthalmology-specific Lean Six Sigma methodologies that drive measurable improvements — reducing wait times by 40% and boosting resource utilization by 35%.

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Talent Development — Clinical Teams

Customized staff development programs that build high-performing clinical teams, improving workflow efficiency by 25% and fostering a culture of continuous improvement.

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Consultation Services

Expert practice analysis and strategic consulting that identifies inefficiencies, optimizes workflows, and delivers measurable ROI within the first quarter of engagement.

Conference Planning

End-to-end conference and event planning for ophthalmic professionals, creating impactful learning experiences that advance the field and build professional networks.

Patient Education Services

Innovative patient education programs that improve understanding, compliance, and satisfaction — reducing chair time by 20% while enhancing the care experience.

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Customized Training

Every ophthalmology practice is unique — and your training should be too. PACT MATTERS offers fully customized clinical and operational training programs designed around your team's specific skill gaps, workflows, and performance goals.

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Proven Results

Impact That Speaks for Itself

up to 35%

Average Reduction in Patient Wait Times

98%

Patient Satisfaction Rate

35%

Improvement in Resource Utilization

1200%

First-Year ROI Achieved

Testimonials

What Our Clients Say

"I’ve known Matthew Parker for over 20 years and have had the opportunity to work alongside him for many years in the field of ophthalmology. Matthew is one of the most trustworthy, professional, and knowledgeable individuals I’ve worked with in the industry. His attention to detail, thorough approach, and deep understanding of Lean Six Sigma principles and ophthalmic skills training truly set him apart. Very few people in this field can match the quality, value, and expertise he brings to his work. I would confidently recommend him to any practice or organization looking to improve efficiency, training, and overall performance."

Scott Winters

Owner/Accounts Administrator — America Med Connect — Charlotte, NC

From Our Blog

Latest Insights

Staff Retention

Stop Technician Turnover Before It Starts

Retention is not a human resources problem you solve with a better benefits package. It is an operational problem you solve with better systems. And better systems start with a clear-eyed look at how work actually gets done.

Process Improvement

Why Practice Improvement Efforts Fail — and How to Fix That with DMAIC

Sustainable practice improvement is not about working harder or wanting it more. It is about applying a structured method that transforms good intentions into lasting operational results. DMAIC provides that structure. And in ophthalmology, where the margin for inefficiency is shrinking and the demand for precision is growing, that structure is no longer optional — it is essential.

Workforce Development

AI Is Changing How We Train Ophthalmic Technicians — Here's What That Means for Your Practice

The practices that will lead in the next decade are not the ones with the most advanced equipment. They are the ones with the most capable, most consistently trained, and most engaged clinical teams. AI-assisted workforce development is one of the highest-leverage investments an ophthalmology practice can make right now — and most practices haven't made it yet.

View All Articles

Common Questions

Frequently Asked Questions

Tailored for Your Team

Need Custom Training?

Every practice is different. Our custom training programs are designed around your specific workflows, team size, and goals — delivered on-site or virtually.

Request Custom Training

Ready to Transform?

Elevate Your Practice to the Next Level

Join the growing number of ophthalmic practices achieving exceptional results through our proven methodologies.

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